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>> MATERNA and ePocket to cooperate in mobile service solutions

Every other electrician uses Handyman™

Dortmund, 04. Юли 2008

IT service provider MATERNA Information & Communications, Dortmund, Germany, and ePocket Solutions AS from Oslo, Norway, have formed a partnership. As part of this partnership, MATERNA will distribute ePocket’s Handyman™ product, expanding their range of services for the implementation of field service management solutions. Handyman is a mobile standard solution for the processing of service jobs with mobile devices such as PDAs and laptops.

Handyman optimises the productivity of service technicians

Handyman allows service technicians to receive and update detailed information about new work orders and administer labour times, expenses and spare parts used. In addition, mobile technicians can update their spare parts lists and order missing parts from wholesalers or warehouses. Handyman also features a checklist editor that generates customer-specific checklists and service protocols quickly and conveniently and guides technicians through their repair and maintenance jobs. Once a job is completed, the customer can confirm this immediately on the mobile device.

A standardised XML interface allows users to link the mobile solution to ERP or service management systems. Integrations for more than ten different systems are already available, including the BMC Software IT service management solution, Remedy, ERP solutions such as Microsoft Dynamics AX (formerly MBS Axapta) and Microsoft Dynamics NAV (formerly MBS Navision), and the Microsoft Biz Talk EAI server. Integrations for the SAP XI middleware component and the IBM Tivoli IT service management solution are scheduled to follow this year.

Handyman allows service technicians to work more productively. If the solution is connected for example to an ERP system, data are forwarded for invoicing. Back office processes also benefit from this system as time-consuming service reports on paper are no longer required.

Every other electrician uses Handyman

“ePocket came to our attention as part of our activities in the Nordic territories. The market for mobile solutions has been developed to a much higher standard in those countries, and ePocket is the market leader in this sector. Every other electrician in Norway uses Handyman. Handyman allows us to offer our customers a highly innovative and much-proven product,” comments Dr. Hubert Staudt, divisional head for MATERNA’s Northern European offices.

MATERNA already offers its customer a wide range of field service management solutions, from highly flexible solutions for the efficient generation of customer-specific mobile solutions through systems for the automation and optimisation of resource planning to solutions for the distribution of service information to mobile staff. MATERNA takes care of the analysis and optimisation of field service processes, project management, implementation and continuous support. The partnership with ePocket expands MATERNA’s range of services in the field service management sector. Handyman allows MATERNA to offer a standard solution for the scheduling and mobile integration of technicians which can be implemented within a few weeks. Experience gained from projects in Norway has shown that this kind of solution pays off within twelve months, even for companies employing less than 20 technicians.

ePocket Solutions CEO, Jarl Spandow: “Even major international companies are increasingly beginning to recognise the advantages of a mature standard solution for the mobile service sector. Since the beginning of the year, ePocket has won a number of extremely substantial customers who will use Handyman on an international level for over 1,000 service technicians. In addition, MATERNA’s Europe-wide presence and experience in implementing these kinds of projects will allow us to convince more major service organisations of Handyman’s advantages.”

ePocket Solutions AS

ePocket Solutions AS is a Norwegian company with offices in Norway, Sweden, Germany and Slovakia. 10,000 service technicians now use its main product, Handyman, making ePocket Solutions a leading supplier of mobile standard software. ePocket’s service management software works on any Windows Mobile PDA or touch phone, and the platform and its various solutions are available under the Handyman™ brand. Handyman is currently deployed in approximately 1,000 companies of every size, including industries such as facility management, electrical services, telecommunications, utilities, heating and ventilation, construction and transportation.

For more information, please contact:

ePocket Solutions AS
Phone +47 23 37 04 40
Email: epspost@epocket.no
www.epocket.no

MATERNA Information & Communications

As a leading software company in the information and communication technology sector, MATERNA employs approx. 1,300 staff Europe-wide and earned revenues of 175 million euros in 2007. MATERNA supplies process and technology consulting services together with the implementation of appropriate IT solutions for companies and public administrations. MATERNA has proven specialist expertise in the areas of service management, infrastructure management, business process management, and government & applications. MATERNA also provides cellular phone and fixed network solutions for network operators, service providers and companies.

Further information:

MATERNA Information & Communications
Press Office / Headquarters
Phone +49 231/55 99-1 68
Email: Christine.Siepe@Materna.de
http://www.materna.com